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Privacy Policy

We know that information security is important to you and Latitude21Resorts (L21R) is committed to protecting your personal data. This policy covers how we treat personal information that we collect and receive, including information related to the past use of our products and services.

It also describes the type of data collected and what choices you have to limit the use of such data as well as the procedure to exercise your rights established by law.


We may collect your personal information for any of the following ways:

We collect information directly from you. For example, you sign up for a promotion or apply for a job. We may also collect information you post as a comment on one of our websites or request information. This includes the information you provide us through the following channels:

  • Through our web page.
  • Email
  • Postal mail
  • By telephone or any other oral means

We collect information from you passively. We use monitoring tools such as browser cookies, web beacons and JavaScript.

A cookie is information that a website stores on your computer by using an internet browser or internet explorer. A cookie provides convenient features to save you time. A cookie allows web sites to register the user’s internet browsing activities - such as which pages and content the user is watching, when he visited, the searches made, and if you clicked on a link.

Web beacons in conjunction with web metrics Java Scripts store information on patterns of use of our website. We use these tools to obtain statistical information such as: type of browser and operating system, internet pages consulted, the origin of the visit, the IP address of access, time spent on our site, including statistical data.

We get information about you from third parties. For example, social media platforms can give us information about you. We may combine the information we collect from you with information we obtain from third parties. Additionally through other publicly available sources that are permitted by law (telephone and work directories. web sites. etc.).

We currently do not participate in any "Do Not Track" frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your personally identifiable information.


  • Contact information (Name, Email, Address, Telephone, Mobile, Fax, etc.)
  • Contact information (name, email, address, telephone, mobile, fax, etc.)
  • Single copies of identification (passport, license, etc.)
  • Financial information and means of payment (credit card, debit cards, checks)
  • Tax Information (tax ID, billing address)
  • User logins credentials to our online services (username and password)
  • Identification in social networks (Facebook, Twitter, LinkedIn, Google+, etc.)


Once we have your personal information, we use it for many purposes, including the following:

  • Provide products requested
  • Provide and/or contract services requested
  • Respond to your requests for information, care and service
  • Evaluate the quality of service we provide
  • Record keeping and follow up of contractual relationship for future services
  • Accounting control, billing, and collections
  • Oversee employment relationship (should you be an employee)
  • Comply with the obligations and commitments we have made with you

Additionally, your data may be used for:

  • Promotion and marketing of products and services
  • Develop studies and programs needed to determine patterns of use and consumption
  • Offering new products and services tailored to interests and needs
  • Conduct periodic evaluations of our products and services in order to improve their quality
  • Notify you about new services or products that are related to the already contracted or acquired
  • Newsletters and news about our organization

Latitude21Resorts (L21R) may also use or disclose your personal information when so required by law or in good faith that such action is necessary to:

  • Meet edicts or comply with legal process served on Latitude21Resorts (L21R) to protect and defend the rights or property of Latitude21Resorts (L21R)
  • Protect and defend the rights or property of Latitude21Resorts (L21R)
  • Act under exigent circumstances to protect the personal safety of our users.

In addition, our company may share data with the following entities:

  • Trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or deliveries.
  • Companies within our group responsible for operating under the same processes and policies (holding companies, subsidiaries, affiliates, franchisees), to comply with the legal relationship acquired with customers.
  • Public sector entities, to comply with current legislation.
  • External consultants to defend against any legal dispute arising in connection with the provision of services, such as collection agencies or external auditors (legal and accounting).


We have physical, electronic and procedural safeguards that comply with federal regulations to protect your personal information.


We inform you that you have a right to know what personal data is held by our databases and for what purpose and conditions we use it (access). It is also your right to request correction of your personal data if they are outdated, inaccurate or incomplete (correction), and that they be removed from our records or databases when you consider that they are not being adequately used (cancellation), and oppose the use of your personal information for specific purposes (opposition).

You may at any time you deem appropriate, apply a limit or revoke consent to the use and/or transfer of your personal data, for any complementary purposes outlined in this Privacy Notice through the following email: Upon receiving your request an agent will contact you to confirm your identification and make the requested changes.

Cookies, Java Script and other technologies for tracking and tracing can be disabled on your browser, however this may generate or disable some of the sites features and the site may not function properly. To check the settings and disable them, use the 'Help' option in your browser, or search in ''Tools" in settings for "Options" or "Privacy" (privacy) on your browser. From there, you can delete cookies, or control when you want to use them.


If you are visiting our website from outside the United States, please be aware that you are sending information (including personally identifiable information) to the United States. We will hold and process your personally identifiable information in accordance with privacy laws in the United States and this Privacy Policy. Please note that privacy laws in the United States may not be the same as, and in some cases may be less protective than, the privacy laws in your country.


From time to time we may purchase a business or one or more of our businesses may be sold and your personally identifiable information may be transferred as a part of the purchase or sale. We may also, sell assign, or otherwise transfer such information in the regular course of business. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your personal information is treated, transferred, or used.


This site is not directed toward persons under eighteen (18) years of age. We do not knowingly collect personally identifiable information from persons under eighteen (18) years of age.


We reserve the right to make changes at any time to this Privacy Notice to accommodate new legislation, internal policies or new requirements to meet the purposes intended. These changes will be available to users at the web address:


If you have questions or suggestions, or wish to make a complaint you can contact us by email:

If you feel that you have not satisfied your query, you can use the contact form below or call the phone number listed to contact any of our customer care agents that can provide additional help.