We know that information security is important to you and
Latitude 21 Resorts (L21R)
is committed to protecting your personal data. This policy covers how we treat personal
information that we collect and receive, including information related to the past use of
our products and services.
It also describes the type of data collected and what choices you have to limit the use of
such data as well as the procedure to exercise your rights established by law.
We may collect your personal information for any of the following ways:
We collect information directly from you. For example, you sign up for a
promotion or apply for a job. We may also collect information you post as a comment on one
of our websites or request information. This includes the information you provide us through
the following channels:
Through our web page.
By telephone or any other oral means
We collect information from you passively.
A cookie is information that a website stores on your computer by using an internet browser
or internet explorer. A cookie provides convenient features to save you time. A cookie
allows web sites to register the user’s internet browsing activities - such as which pages
and content the user is watching, when he visited, the searches made, and if you clicked on
Web beacons in conjunction with web metrics Java Scripts store information on patterns of
use of our website. We use these tools to obtain statistical information such as: type of
browser and operating system, internet pages consulted, the origin of the visit, the IP
address of access, time spent on our site, including statistical data.
We get information about you from third parties. For example, social media
platforms can give us information about you. We may combine the information we collect from
you with information we obtain from third parties. Additionally through other publicly
available sources that are permitted by law (telephone and work directories. web sites. etc.).
We currently do not participate in any "Do Not Track" frameworks that would allow us to
respond to signals or other mechanisms from you regarding the collection of your personally
PERSONAL INFORMATION WE COLLECT
Contact information (Name, Email, Address, Telephone, Mobile, Fax, etc.)
Contact information (name, email, address, telephone, mobile, fax, etc.)
Single copies of identification (passport, license, etc.)
Financial information and means of payment (credit card, debit cards, checks)
Tax Information (tax ID, billing address)
User logins credentials to our online services (username and password)
Identification in social networks (Facebook, Twitter, LinkedIn, Google+, etc.)
USE OF YOUR PERSONAL INFORMATION
Once we have your personal information, we use it for many purposes, including the following:
Provide products requested
Provide and/or contract services requested
Respond to your requests for information, care and service
Evaluate the quality of service we provide
Record keeping and follow up of contractual relationship for future services
Accounting control, billing, and collections
Oversee employment relationship (should you be an employee)
Comply with the obligations and commitments we have made with you
Additionally, your data may be used for:
Promotion and marketing of products and services
Develop studies and programs needed to determine patterns of use and consumption
Offering new products and services tailored to interests and needs
Conduct periodic evaluations of our products and services in order to improve their quality
Notify you about new services or products that are related to the already contracted or acquired
Newsletters and news about our organization
Latitude 21 Resorts (L21R) may also use or disclose
your personal information when so required by law or in good faith that such action is
Meet edicts or comply with legal process served on Latitude 21 Resorts (L21R)
to protect and defend the rights or property of Latitude 21 Resorts (L21R)
Protect and defend the rights or property of Latitude 21 Resorts (L21R)
Act under exigent circumstances to protect the personal safety of our users.
In addition, our company may share data with the following entities:
Trusted partners to help us perform statistical analysis, send you email or postal mail,
provide customer support, or deliveries.
Companies within our group responsible for operating under the same processes and
policies (holding companies, subsidiaries, affiliates, franchisees), to comply with the
legal relationship acquired with customers.
Public sector entities, to comply with current legislation.
External consultants to defend against any legal dispute arising in connection with the
provision of services, such as collection agencies or external auditors
(legal and accounting).
PRIVACY AND SECURITY
We have physical, electronic and procedural safeguards that comply with federal regulations
to protect your personal information.
ACCESS, MODIFICATION, CANCELLATION AND PERSONAL DATA OPPOSITION
We inform you that you have a right to know what personal data is held by our databases and
for what purpose and conditions we use it (access). It is also your right to request
correction of your personal data if they are outdated, inaccurate or incomplete (correction),
and that they be removed from our records or databases when you consider that they are not
being adequately used (cancellation), and oppose the use of your personal information for
specific purposes (opposition).
You may at any time you deem appropriate, apply a limit or revoke consent to the use and/or
transfer of your personal data, for any complementary purposes outlined in this Privacy
Notice through the following email: firstname.lastname@example.org. Upon receiving your
request an agent will contact you to confirm your identification and make the requested changes.
Cookies, Java Script and other technologies for tracking and tracing can be disabled on your
browser, however this may generate or disable some of the sites features and the site may not
function properly. To check the settings and disable them, use the 'Help' option in your browser,
or search in ''Tools" in settings for "Options" or "Privacy" (privacy) on your browser.
From there, you can delete cookies, or control when you want to use them.
INTERNATIONAL PRIVACY LAWS
If you are visiting our website from outside the United States, please be aware that you are
sending information (including personally identifiable information) to the United States. We
will hold and process your personally identifiable information in accordance with privacy
United States may not be the same as, and in some cases may be less protective than, the
privacy laws in your country.
PURCHASE OR SALE OF BUSINESSES
From time to time we may purchase a business or one or more of our businesses may be sold
and your personally identifiable information may be transferred as a part of the purchase
or sale. We may also, sell assign, or otherwise transfer such information in the regular
course of business. In the unlikely event of our bankruptcy, insolvency, reorganization,
receivership, or assignment for the benefit of creditors, or the application of laws or
equitable principles affecting creditors' rights generally, we may not be able to control
how your personal information is treated, transferred, or used.
This site is not directed toward persons under eighteen (18) years of age. We do not
knowingly collect personally identifiable information from persons under eighteen
(18) years of age.
We reserve the right to make changes at any time to this Privacy Notice to accommodate new
legislation, internal policies or new requirements to meet the purposes intended. These
changes will be available to users at the web address:
QUESTIONS AND SUGGESTIONS
If you have questions or suggestions, or wish to make a complaint you can contact us by email:
If you feel that you have not satisfied your query, you can use the contact form below or
call the phone number listed to contact any of our customer care agents that can provide